I got my package from gskohouse last Monday, but upon inspection 6 items have cracked cases. :'( Probably happened during shipping. When I asked about the exchange policy, I was told I do not need to send the items back. For the CDs, they're going to send me new cases. For the Splash DVD, they're going to send me a new copy, and I get to keep the one I currently have! Very good service, and certainly made my day! :hug: